Decagon careers

Conversational AI platform for building, testing and scaling customer support agents across voice, chat and email.

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About

Decagon is a conversational AI platform that helps brands run AI agents for customer experience. Its agents work across voice, chat and email, and are used by enterprises in areas like financial services, travel, healthcare, retail and insurance.

The product covers building agents with workflows called AOPs, plus tools to optimize them: live A/B experiments, simulation-based testing and QA, reporting on customer conversations and AI-suggested knowledge updates. It also detects personal AI agents and offers a dedicated channel to serve them.

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