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Yuma AI

AI-powered customer support automation for e-commerce, helping merchants handle tickets, cart recovery, and social interactions

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About

Yuma AI builds AI agents for ecommerce customer operations. Four products cover support, sales, social, and chat, running across email, live chat, WhatsApp, Instagram, Facebook, TikTok Shop, SMS, and reviews in 180+ languages. The agents install on top of an existing helpdesk rather than replacing it.

Y Combinator-backed. Headquartered in Cambridge, MA, with a European office in Barcelona. Founded by Guillaume Luccisano, previously of Socialcam (acquired by Autodesk) and Triplebyte (acquired by Karat).

Customers include Glossier, EvryJewels, Clove, MFI Medical, Tediber, CABAIA, FINN, and Mool. The company defaults to gradual rollouts and explicitly recommends against ramping agents too fast.

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