Kustomer
AI-powered customer service platform and CRM unifying support across channels with agents, copilots, and an AI Agent Studio.
About
Kustomer is a customer service CRM with AI agents and unified customer data built in. Customers include Turo, Everlane, Rappi, Skims, sweetgreen, MoneyLion, HopSkipDrive, loveholidays, and Catawiki.
Founded in 2015 by Brad Birnbaum and Jeremy Suriel. Acquired by Meta in 2020 and spun back out as an independent company in 2023. Stated mission is "creating zero effort, exceptional customer experiences."
Distributed team with in-person retreats twice a year and remote social events in between. Benefits include 100% paid medical, dental, and vision premiums, 16 weeks of paid leave for birthing parents after 6 months tenure, fertility coverage, and a workspace customization allowance for new hires.