Decagon careers
Conversational AI platform for building, testing and scaling customer support agents across voice, chat and email.
Track Decagon from Claude, Cursor, Codex, Windsurf
Open roles at Decagon
- Senior Software Engineer, Agent Platform
- Staff Software Engineer, Voice Agent
- Staff Software Engineer, Agent Platform
- Software Engineer, Agents
- Field Engineer
- Product Manager
- Engineering Manager, Agent Orchestration
- Senior Research Engineer
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About
Decagon is a conversational AI platform that helps brands run AI agents for customer experience. Its agents work across voice, chat and email, and are used by enterprises in areas like financial services, travel, healthcare, retail and insurance.
The product covers building agents with workflows called AOPs, plus tools to optimize them: live A/B experiments, simulation-based testing and QA, reporting on customer conversations and AI-suggested knowledge updates. It also detects personal AI agents and offers a dedicated channel to serve them.