PolyAI
Enterprise conversational AI platform building lifelike voice agents that handle customer service interactions across voice, chat, and SMS channels.
About
PolyAI is a conversational AI company founded in 2017 by Cambridge-based machine learning researchers Nikola Mrksic, Tsung-Hsien Wen, and Pei-Hao Su. Headquartered in London, the company builds lifelike voice agents for enterprise customer service across industries including healthcare, financial services, hospitality, retail, and telecom.
The platform features Agent Studio, a no-code tool for creating and deploying custom AI voice assistants, enabling businesses to automate customer interactions at scale across voice, chat, and SMS channels. PolyAI's agents handle complex, natural conversations rather than rigid menu-based IVR systems.
PolyAI has offices in London, San Francisco, New York City, Toronto, and Belgrade. The company raised over $70M in funding to scale its enterprise conversational AI platform globally.