Parloa
Agentic AI platform for enterprise customer service — AI agents that automate phone and chat interactions for the world's largest brands.
About
Parloa is an agentic AI platform for enterprise customer service, founded in 2018 by Malte Kosub and Stefan Ostwald in Berlin, Germany. The company builds AI agents that automate phone and chat interactions, enabling enterprises to provide a personal AI agent for every customer.
Parloa works with leading global brands including Allianz, Booking.com, and IKEA, and has offices in Berlin, Munich, and New York. The company is backed by investors including General Catalyst, Durable Capital, Altimeter, and EQT Ventures.
Parloa's AI Agent Management Platform is generative AI-native rather than a legacy system with LLMs added on. AI agents speak over 100 languages and can handle complex multi-step customer journeys autonomously, while seamlessly escalating to human agents when needed.