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Intercom
AI customer service platform combining the Fin AI agent, Copilot, and a unified helpdesk for businesses scaling support.
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About
Intercom is a customer service platform built around Fin, their AI agent that handles support conversations alongside human reps. They call it "the only helpdesk designed for the AI Agent era." The product covers an omnichannel inbox spanning email, chat, phone, WhatsApp and social, plus a Copilot that drafts replies for human agents.
Founded 2011. Over 25,000 paying customers, including Anthropic, Clay, Lightspeed, Rocket Money and Gamma.
Offices in San Francisco, London, Chicago, Dublin, Sydney and Berlin.