CXG
Global customer experience consulting agency specializing in luxury and premium brands, offering CX strategy, measurement, training, and retail optimization.
About
CXG is the leading full-spectrum customer experience partner for luxury brands globally. They offer services across four specialized practices: Customer Insights, Measurement, Consulting & Transformation, and the Academy. Their solutions include CX strategy, journey mapping, voice of customer programs, experience evaluation, training workshops, store optimization, and competitor benchmarking.
Founded in 2006 in China, CXG is now headquartered in Dubai with 12 offices spanning 70 countries across four continents. The company partners with over 200 iconic luxury brands and also operates a global community of luxury CX evaluators for mystery shopping and experience assessment programs.