Omilia
Conversational AI platform for enterprise contact centers with voice agents, chat agents, voice biometrics, and workforce AI
About
Omilia is an enterprise conversational AI company founded in 2002, specializing in agentic customer experience solutions for contact centers. The platform includes voice agents, chat agents, authentication agents (voice biometrics), TalkGuard anti-fraud, CSR CoPilot for real-time agent assistance, Workforce AI for quality management, and Drive-Thru Voice AI for QSR automation. Omilia supports conversations in 30 languages across industries including finance, insurance, healthcare, utilities, retail, automotive, and government.
Named a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms and a Leader in the IDC MarketScape for General Purpose Conversational AI Software, Omilia serves major enterprises such as Discover, Taco Bell, Nissan, Allstate, Aon, and Ecolab. The Omilia Cloud Platform delivers self-learning AI that improves with every interaction, combining proprietary NLU technology built over two decades with streamlined cloud operationalization.