remoet.dev Refund Policy
This Refund Policy explains how refunds and cancellations are handled for paid subscriptions on remoet.dev. By purchasing a subscription, you agree to this policy. remoet.dev is operated from Sweden and all payment processing is handled by Paddle (paddle.com), which acts as our Merchant of Record. This policy was last updated on 18 March 2026.
1. Digital Service
remoet.dev subscriptions provide access to digital services, not physical goods. Our paid tiers (Pro at $15/month and Max at $29/month) unlock additional platform features such as higher star caps, increased API and MCP request limits, additional link trees, and real-time job data access. These features are delivered immediately upon subscription activation.
2. Cancellation
You may cancel your subscription at any time through your account settings. When you cancel:
- Your subscription remains active until the end of your current billing period
- You will continue to have access to all paid features until that date
- No further charges will be made after cancellation
- After your billing period ends, your account will be downgraded to the Free tier
3. No Pro-Rata Refunds
We do not provide partial or pro-rata refunds for unused time within a billing cycle. If you cancel partway through a month, you retain access to paid features for the remainder of that period, but no portion of the subscription fee will be refunded.
4. Refund Eligibility
Refunds may be issued at our discretion in the following circumstances:
- Technical issues: If a verified technical problem on our end prevented you from accessing or using paid features for a significant portion of your billing period
- Billing errors: If you were charged incorrectly, such as duplicate charges or being billed the wrong amount
- First-time subscriber courtesy: If you are a first-time subscriber and request a refund within 48 hours of your initial subscription purchase, we will issue a one-time courtesy refund. This applies only to your first subscription and cannot be used more than once
Refund requests outside of these circumstances will be evaluated on a case-by-case basis but are not guaranteed.
5. How to Request a Refund
To request a refund, please contact us at hello@remoet.dev with the following information:
- Your remoet.dev account email address
- The Paddle transaction or order ID (found in your payment confirmation email)
- The date of the charge
- A brief description of the reason for your refund request
We aim to respond to all refund requests within 2 business days.
6. Refund Processing
Approved refunds are processed through Paddle, our Merchant of Record. Once approved, please allow 5 to 10 business days for the refund to appear on your statement. The exact timing depends on your payment provider and financial institution. Refunds will be issued to the original payment method used for the purchase.
7. EU Right of Withdrawal
Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the European Union and European Economic Area generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to digital content or digital services once performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
When you purchase a remoet.dev subscription, you consent to immediate access to paid features. By completing your purchase, you expressly agree that the digital service begins immediately and you acknowledge that you waive your 14-day right of withdrawal to the extent permitted by applicable law.
If performance has not yet begun (for example, if you have not yet accessed any paid features), you retain the full 14-day right of withdrawal. To exercise this right, contact us at hello@remoet.dev within 14 days of your purchase.
8. Chargebacks
We strongly encourage you to reach out to us at hello@remoet.dev before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving billing issues fairly and promptly.
Filing a chargeback without first contacting us may result in suspension of your remoet.dev account while the dispute is under review. If the chargeback is resolved in our favor, your account access may remain suspended until the matter is settled.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "last updated" date. If we make material changes, we will notify affected users through the website or via email. Continued use of paid services after changes are posted constitutes acceptance of the revised policy.
10. Governing Law
This Refund Policy is governed by and construed in accordance with the laws of Sweden. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Sweden, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
11. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund, please contact us at hello@remoet.dev.